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Manager Trainee

Insta-Cash Pawn is looking for highly qualified individuals to join our team. Experience in the pawn industry is not required, but is a definite plus. If you're an outgoing person, we can teach you everything you need to know in order to become our next team member. We offer great benefits, employer paid life insurance, and paid time off. We offer competitive wages with opportunities to be as successful as you choose to be!

As a Manager Trainee you will be responsible for all Pawnbroker tasks including writing pawn loans, processing buys, sales to retail customers and providing great customer service.  Additionally, the MT, in conjunction with the Store Manager or Assistant Manager, is also responsible for supervising employees, assigning employees to specific tasks, taking inventories, training, reconciling cash with sales receipts, keeping operating records and/or preparing daily paperwork.  The MT acts as Store Manager in assigned manager’s absence and ensures compliance of employees.  

General duties and responsibilities:

  • Greet and interact with all customers to determine their individual needs and recommend appropriate financial solutions
  •  Perform open/close procedures
  • Keep sales floor clean, stocked, and maintain display of merchandise
  • Perform sales and loan transactions
  • Effectively communicate to customers the legal aspects of the pawn and buy transactions
  • Oversee all activities and responsibilities performed by Pawnbrokers on assigned shifts
  • Protect company against loss
  • Assist management in pricing of hard goods, as requested
  • Assist management with audits, as requested
  • Consistently exhibit accountability and leadership skills 
  • Customer service
  • Answer general questions from Pawnbroker(s)
  • Other duties as assigned by management 
  • Superior organizational skills and people skills
  • Ability to sacrifice days off for subordinates and/or-coworkers, if necessary
  • Results oriented and proven track record in achieving goals
  • A complete understanding of the role and mission of leadership
  • Self-confidence
  • Strategic and analytical thinking ability
  • Ability to be flexible and learn quickly
  • Ability to plan and meet deadlines
  • Possess an “outgoing” personality which demonstrates enthusiasm and a sense of humor
  • Ability to operate independently and in a directed team effort 
  • Ability to maintain flexibility and adapt to change 
  • Professional demeanor and appearance 
  • Attention to and respect for confidentiality 
  • Innovative 
  • Dedicated
  • Humble
  • Detail oriented 
  • Basic math skills 
  • Ability to document and share information

Minimum Qualifications:

  • High school diploma or GED
  • Minimum 18 years of age
  • Cash handling experience
  • 1 year customer service experience required
  • 1 year retail sales experience required
  • 1 year management experience
  • Computer literate
  • Outgoing and energetic personality
  • Ability to multi-task 
  • Must meet all eligibility requirements for a Pawnbroker License in the State of Texas 

Physical Requirements:

  • Must be able to lift 50 pounds
  • Continuous standing required
  • Frequent walking, reaching, bending
  • Occasional climbing 
  • Must pass drug test 
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